VTB called the introduction of AI ineffective without restructuring processes

The introduction of artificial intelligence (AI) and AI agents without transformation of work processes will not have a significant positive impact on the business. This opinion was expressed by Sergey Putyatinsky, adviser to the First Deputy President and Chairman of the VTB Management Board, at the Basis ID conference.

"If we talk about process agentication, this is not an AI chat window where people work the same way they did and just start doing something a little faster, easier or more convenient, this is not a transformation. We have made the work of our employees more convenient. If we talk about a big effect, then we need a transformation of internal processes," he explained.

AI technologies cannot be evaluated only from an ethical point of view, Putyatinsky believes. "As an engineer, I will say that this is neither good nor bad, this is a new invention of mankind, and the question is who will use it and how," the adviser said.

He pointed out the need for equal conditions for the introduction of AI in companies of different scales. According to him, many people perceive and interpret interaction with cloud models in different ways, especially small companies.

According to Putyatinsky, rules are needed that will determine what is possible and what is not. "We need a gradation: when it is possible to work in the cloud and when not, which data is sensitive and which is not, which models can be used and which cannot," he stressed.

Earlier at the Kazan Digital Week forum, Putyatinsky said that responsibility for decisions made with the help of AI lies with organizations that use technology, and it cannot be delegated. According to him, artificial intelligence can be used in mass operational processes. For example, in the VTB loan process, evaluating a property using AI takes less than 30 seconds, although previously it could take up to three days, he said.